Last Updated: May 02, 2023
At My Raksha, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you interact with our website and use our home services, including cleaning services, pest control services, storage services, marble polishing and packers & movers services (collectively referred to as “Services”). By using our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information: When you use our Services, we may collect personal information that you provide to us, such as your name, address, email address, phone number and payment details. We collect this information when you book a service, create an account, submit inquiries, or communicate with us.
Usage Information: We may also collect information about your use of our Services, including your IP address, device information, browser type and operating system. We may use cookies and similar technologies to collect this information. You can manage your cookie preferences through your browser settings.
Use of Information
Providing Services: We use the information we collect to provide and improve our Services, fulfil your requests, process payments and communicate with you. This includes scheduling and delivering services, sending service-related notifications and responding to your inquiries.
Marketing and Promotions: With your consent, we may use your personal information to send you promotional offers, newsletters, and updates about our Services. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.
Analytics and Improvements: We may use the information collected to analyze trends, track user activities, and improve the functionality and performance of our Services. This helps us enhance your experience and develop new features and offerings.
Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, or legal proceedings. We may also use and disclose your information to enforce our terms of service or protect our rights, property, or safety, as well as the rights, property, and safety of our users.
Information Sharing
Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our Services, such as payment processors, customer support providers, and IT infrastructure providers. These service providers are contractually obligated to maintain the confidentiality and security of your personal information.
Business Transfers: If My Raksha is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.
Legal Requirements: We may disclose your personal information if we believe it is necessary to comply with applicable laws, regulations, or legal proceedings, or to respond to a valid and enforceable request from a governmental or regulatory authority.
Data Security
We take appropriate measures to protect the security of your personal information. We use industry-standard security techniques to safeguard against unauthorized access, use, disclosure, alteration, or destruction of your information. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
You have the right to access, correct, update, or delete your personal information. You may also have the right to object to or restrict the processing of your personal information. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided at the end of this Privacy Policy.
Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website or by sending you an email notification. We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: info@myraksha.com
Address: No.58/B11 2nd floor, Lakshmi Complex, Opp Vignana Nagar Bus Stand Road, Malleshpalya Rd, Vignan Nagar, Malleshpalya, Kaggadasapura, Bengaluru, Karnataka – 560075
Thank you for trusting My Raksha with your personal information. We are dedicated to protecting your privacy and providing you with exceptional home services.